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Q&A.


  1. Q:A message is displayed indicating that the user name or password is incorrect ?

A: Check whether the entered password has been processed by MD5. If any problem persists, contact our operation and maintenance personnel


2.Q: After the Token is successfully obtained, another interface is invoked, indicating that the Token is invalid ?

A: Check whether BearerToken is added to the Authorization fields in the HTTP header in the format of BearerToken values with Spaces in between


  1. Q:Why does the document define the message structure of the response and actually return less of it ?

A:This reason is mentioned in convention 2 of the User Guide How Interfaces interact, which users can check and handle themselves


  1. Q:I don't want to introduce websocket, can those push messages support http mode ?

A:Currently, it is not supported, but if there is a strong demand, the http mode can be supported in the future


  1. Q:Why do I get an error when I use the intercom ?

A:Check whether the request mode is https. Currently, only https is supported for intercom, and only webrtc is supported for push stream


  1. Q:Symptom When you attempt to get attachment information proactively, a message is displayed indicating that obtaining attachment information fails ?

A: First check whether the device has set upload attachments, because the default XL device can only upload server 1, or check whether other devices can upload normally to eliminate server problems


  1. Voice talk message resp success,but not voice?

A: view apimedia propertyquery current device property,only support G711A ,G711U